At Main Street America Insurance, we operate with six core values at the heart of every decision: Innovative, Inclusive, Accountable, Courageous, Caring, and Trustworthy.
Innovative
With over 100 years of expertise, we’re continually changing and adapting to the world around us. We proactively seek to transform our business in new and meaningful ways to build the products and services our customers need now ― and in the future.
Inclusive
Main Street America’s culture of diversity, equity and inclusion is key to caring for our customers better than anyone else. We believe in cultivating a diverse workforce that reflects the demographics of our customers ― and fostering an inclusive culture that empowers people to create life-changing solutions for our customers and communities. This extends beyond our walls too, as we forge partnerships with diverse and minority-owned businesses and organizations.
We raise awareness to important issues and discuss key life experiences together in our Business Resource Groups (BRG’s). With ten BRG’s encompassing many walks of life, we foster our inclusive culture and provide a sense of community, leading to increased feelings of belonging and engagement.
Accountable
We proudly take ownership of our roles and the solutions we provide. With a sense of urgency, we address the needs of our customers, ensuring that every interaction is handled with the utmost integrity and excellence. Our commitment to accountability is not just about meeting expectations — it's about exceeding them and being a reliable partner to our customers and communities. We hold ourselves accountable to every customer feeling supported and valued.
Courageous
At Main Street America Insurance, courage is what compels us to overcome the status quo and seek bold solutions that benefit our customers. It drives us to imagine what could be, ensuring that we remain at the forefront of our industry while advocating for the products, services and experiences that our customers deserve.
Caring
We believe that how we treat people is just as important as the products and services we deliver. This extends to our customers, our employees, and the communities we serve.
Our commitment to caring is reflected in our actions ― from supporting entrepreneurs to addressing equity gaps and lifting marginalized voices. With respect, empathy, and collaboration as our table stakes, we advocate for human rights, empowerment and connection in everything we do.
Trustworthy
Our dedication to doing what's right for our customers is unwavering, and we ensure this through our financial strength and ethical foundation. We strive to be a reliable partner, consistently delivering on our promises and maintaining the highest standards of integrity. We also take privacy seriously and work tirelessly to safeguard our customers’ data. As a founding member of Trusted Choice, we help create transparency in the insurance industry by helping customers connect with local agents who are trustworthy and ethical.
