Customer Login
- Access your policy details
- Get your auto ID cards and policy forms
- Make a payment
- View your billing and payment history
- Check the status of a claim
Claims
We are committed to making the claims process as easy as possible.
- Report a Claim Online
- Auto repair shop locator
- Deductible status
- Roadside assistance: 877.425.2467
Policy Services
Your independent agent can help you with policy servicing requests, payments, and more. Your agent’s name and number are located on your billing statement.
- Pay a bill (no login required)
- To make a change to your policy, please contact your agent.
Customer Care
Our Customer Care team can help you with:
- Policy status questions
- Billing and payment questions
- A copy of your ID cards
For other policy questions or changes, please contact your agent using their contact information, which is located on your billing or policy statement.
877.927.5672Other Contact Information
General Information or Concerns
- To submit a concern about an agent, coverage, or claim, contact Consumer Affairs at 877.927.5672, or submit your concern online.
- To reach a staff member directly, contact the front desk at 800.258.5310.
- You can submit website feedback online.
Mailing Address
Main Street America Insurance
P.O Box 2300
Keene, NH 03431
For Agents and Producers
Agent claim reporting by phone: 877.425.2467
Press/Media Contact
Operating Hours
Our Customer Care hours of operation are Monday-Friday from 8 a.m. to 8 p.m. ET.
Most claims can be filed 24/7. Please see the claims page for details.
Our office hours are Monday-Friday from 8 a.m. to 4 p.m. ET.
Our offices observe the following nine holidays for our employees to enjoy time with their families: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day.