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Customer Login


  • Access your policy details
  • Get your auto ID cards and policy forms
  • Make a payment
  • View your billing and payment history
  • Check the status of a claim
Log in to your account
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Claims


We are committed to making the claims process as easy as possible.

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Policy Services


Your independent agent can help you with policy servicing requests, payments, and more. Your agent’s name and number are located on your billing statement.

  • Pay a bill (no login required)
  • To make a change to your policy, please contact your agent.
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Get a Quote


Your local, independent agent can help you get a quote.

Find an Agent
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Customer Care


Our Customer Care team can help you with:

  • Policy status questions
  • Billing and payment questions
  • A copy of your ID cards

For other policy questions or changes, please contact your agent using their contact information, which is located on your billing or policy statement.

877.927.5672

Other Contact Information

General Information or Concerns

Mailing Address

Main Street America Insurance
P.O Box 2300
Keene, NH 03431


For Agents and Producers

Log in to Agents Only

Agent claim reporting by phone: 877.425.2467

Apply for an appointment.


Press/Media Contact

brandmarketing@msagroup.com

Newsroom


Operating Hours

Our Customer Care hours of operation are Monday-Friday from 8 a.m. to 8 p.m. ET.

Most claims can be filed 24/7. Please see the claims page for details.

Our office hours are Monday-Friday from 8 a.m. to 4 p.m. ET.

Our offices observe the following nine holidays for our employees to enjoy time with their families: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day.