As we celebrate the holiday season and wrap up our 100th year in business, we’re excited to share a special message with you from President & CEO, Chris Listau. Watch it now:

2023 at a Glance

Improving the Agency Experience

As part of our commitment to improving your experience and growing your agency, we have introduced new products, enhanced systems, and simplified the way you do business with us.

We shared our vision for the future of commercial lines, and we’ve delivered on that vision by releasing Main Street Commercial+ in 23 states (with more to come!).

We introduced a Farm and Ranch product into 15 markets, providing new ways to grow your business. It’s been great to see you grow with the small-to-medium sized farms in your community.

Our Agents Only portal received several updates to help you find underwriting, training, and marketing support materials faster than before. And we’re just getting started – with more improvements in development to make it easier to manage your book of business.

We hope you’re enjoying the fruits of this labor, and we’re looking ahead to 2024 for more ways to improve your experience.

Supporting Your Journey

116 agents participated in our courses and received continuing education credits. Agents who took advantage of these learning opportunities gained skills like: selling styles, understanding auto insurance forms, and how to use financial statements.

We also shared 14 new blogs through our newsletter and social media channels. These provide you the opportunity to share information on popular and important topics related to the insurance industry.

Our teams are always looking for more ways to support your journey as an agency owner, producer, customer service representative, or other role. As always, if you have feedback to share, please reach out to your sales representative or send us a note at brandmarketing@msagroup.com.

We look forward to sharing more resources and opportunities in the year ahead!

Connecting with Customers

Our teams were thrilled to have the opportunity to meet so many of our customers in person in 2023. From agency visits and meet-and-greets, to attending 45 trade shows and conventions, we are thankful for the time and opportunity to connect with you in-person.

Additionally, we had an overwhelming number of personal responses to our agency surveys. Your feedback is critical, informing how we do business, and we’re grateful for the time you spent to let us know how we’re doing.

Thanks to your input, we’ve implemented many process and system improvements, and we are planning many more for the future. We truly couldn’t do it without you.

Thank You for All You Do

From everyone at Main Street America Insurance, thank you for your partnership. We look forward to achieving even more together in the coming year and beyond. Happy holidays!